The Residential Center “Al Parco” in Verona, Italy started its activity in 1812 as an answer to the critical need for elderly care in the city. Continuously expanding over the years, it now boasts a total of 9 facilities throughout the area, offering a combined capacity of 700 beds, hospice and other services.
The mission of the Center is to provide the best assistance to the patients, fully respecting their privacy and dignity. The only way to do this efficiently is by placing the person at the center of attention, a commitment that begins first and foremost with the special care given to personal hygiene and to their personal effects.
For this reason, the Center chose the Electrolux Professional barrier laundry solution, in order to obtain full control of the disinfection of the residents’ garments ensuring the best results.
The new laundry offers a joint service for all 9 facilities. It is organized in two completely separate areas, one for loading the dirty laundry and the other for unloading the clean, washed laundry. The two zones are divided by a glass wall for maximum lighting and visibility and separated by a “filter” zone which prevents the risk of bacterial contamination, guaranteeing a total sanitation process. This new layout not only ensures the correct flow of the operations of collecting, washing, drying and ironing but, above all, allows sorting of a huge amount of laundry in a short time.
Turnaround times were halved: washed items are returned to the guests in a shorter time;
The working environment of the operators was significantly improved: air intake/expulsion from the dryers is always external. This, in addition to the customized ventilation system, brought the ambient temperature to about 75°F with the possibility to also adjust the two areas independently;
Infection control and the prevention of cross-contamination. The Centre has full control over its linen hygiene: Not only provides risk management, but peace of mind for the patient and families.
The Residential Center “Al Parco” is an exemplary story of innovation and determination in the pursuit of excellence.
Electrolux Professional – the right partner for the five-star hotel and deluxe resort, The Chedi
“The choice to have Electrolux Professional on board as a partner proved to be a great success,” shares the Gastronomy Project Leader of Adermatt Swiss Alps AG. The company was impressed with Electrolux Professional’s planning department and vast experience.
The open kitchens in The Chedi Andermatt are capitalized as upscale gastronomy: all hotels have four open demo kitchens as well as studio kitchens, where guests can see behind the curtains of the culinary happenings.
Western Cuisine / Asian Cuisine / Breakfast and Cold Dishes / Dessert Workshop
Complete kitchens, including backup and production kitchens in the basement, were equipped with modern and efficient kitchen appliances from Electrolux Professional: customized induction stove, combination steam oven, pressure steamer, freezer and much more.
“I appreciate the user-friendliness of Electrolux very much,” says Mansour Memarian, Executive Chef of the newly opened restaurant in The Chedi Andermatt.
Electrolux Professional designed, delivered and implemented complete dishwashing facilities in the hotel as well: from the rinsing machines to the glass and basket washers up to the pan washers.
Electrolux Professional Laundry Equipment – complete solutions from a single source
Even more important – Electrolux is unique in its ability to provide sustainable professional laundry and kitchen equipment; the complete solution from one source. The laundry facility is equipped with Electrolux washers and dryers, wringers and finishing machines.
With five competing laundries in the Tacoma, Washington area, Susie Boyd knew exactly how she was going to make her laundromat, Mr. Bubbles, stand apart from her competitors and win over clientele – by creating a sparkling clean laundry environment.
Susie’s ideal laundromat vision came to her quite effortlessly; she just kept on thinking – what kind of place would I want to would to do my laundry in?
“That was the easy part,” shared Susie, “I would want a good location with ample parking and the best equipment, of course. I also would want a laundromat to have a comfortable atmosphere, friendly customer service, and to be clean.”
Retooling instead of building from scratch
After looking at more than 20 stores, Susie chose the perfect one that held true to her vision of the right location with lots of parking. It also came at the right price. “I liked the idea of retooling an existing store since it would be less expensive than building something new,” explained Susie. “Most of the utility work was already in place, plus, it had a small but solid customer base so the ramp-up time would be shortened as well.”
Susie gave the store a complete overhaul – from replacing all the outdated equipment, to installing energy efficient lighting, to altering the layout of the 2,000-square-foot space to maximize every inch. “We needed to accommodate the larger Electrolux Professional laundry equipment and make better use of the space,” said Susie.
In addition to the super-fast and superior cleaning and drying power of Electrolux equipment, aisles were opened up, and a roomy folding area was created. The picnic-bench seating lends just the right touch, creating an appealing ambiance while giving customers plenty of room to sit and read, or take advantage of the free Wi-fi.
Now, just how clean is clean for this former owner of a commercial janitorial company and self-proclaimed “clean freak?”
“Well, I’ve installed hand sanitizers throughout the store,” chuckled Susie. “And I guess you could say our motto is ‘Always Be Cleaning’. I’ve personally trained our attendants to keep the entire store spotless at all times, ensuring a fresh, clean space for our customers.”
The perfect marriage – a mix of industry expertise and, well, marriage
As a first-time store owner, Susie knew she needed a laundry expert to help her re-tool and re-launch her store. She also knew exactly who to turn to – the 22-year veteran in the self-service laundry business who just happens to be her husband – Rich Boyd.
“Rich has designed, installed and sold some of the finest large coin laundries in Southern California and Arizona,” said Susie. “He also ran an office in Albuquerque primarily selling OPL washers and dryers to the hospitality industry, so even if Rich wasn’t my husband, I’d be breaking down doors to work with him. His working knowledge about choosing the right equipment mix alone is proving invaluable to the success of Mr. Bubbles.”
And how was it for Rich working with his wife on the creation of Mr. Bubbles?
“We make a great team,” said Rich. “Susie’s heard me talk endlessly about the laundry business for years and has seen many of the new stores that I had a hand in building. Actually, her commercial janitorial company was responsible for many of the new-store clean-ups. Susie has an excellent understanding of this business and was clear about what she wanted in her laundromat.”
It comes as no surprise that the only laundry equipment choice for Susie and Rich was the Electrolux professional brand. “I could not be an Electrolux and Wascomat distributor, much less recommend these products to my wife of all people, if I didn’t believe they were absolutely the best washers and dryers in the business,” said Rich matter-of-factly.
Susie couldn’t agree more. “We didn’t even discuss it, we didn’t have to,” added Susie. “Electrolux Professional laundry equipment has a proven record in durability and offers the largest energy savings. Choosing Electrolux equipment was by far the easiest decision we had to make.” Electrolux washers are the most innovative on the market with Automatic Water Savings (AWS) for lowest water consumption and Compass control for easy programming.
For dryer selection, the couple went with high-performance Electrolux Stack Dryers. “The Electrolux dryers have a larger capacity than competitive models,” shared Susie. “They use less energy and dry faster. The reversing cylinders also reduce energy consumption, and protect against wrinkling and tangling.”
The Electrolux dryers also come with a unique innovation called EcoPower, which can save you up to 15% on gas. This unique technology determines when garments are dry and then automatically lowers the dryer temperature. With EcoPower, there’s less wear-and-tear on garments and no over-drying. Electrolux Professional stack dryers also have the best lint filter in the industry. “Our attendant pulls the filter forward and gently swipes his or her fingers across the lint filter,” said Rich. “That’s it. It’s amazing that something so small can be such a huge time saver.”
Another easy equipment decision for Susie was installing a card system that works with all payment types. “Some of our competitors have card-only equipment, which isn’t a convenient option for every customer,” said Susie. “Mr. Bubbles has a loyalty card just like the competition, but we also accept credit and debit cards, and, of course, coins.”
Susie knew her husband wasn’t the only family member she could depend on to make Mr. Bubbles a success – she knew she could count on her son, Wesley, as well.
“Actually, he was the main reason I wanted to get into the laundry business in the first place,” shared Susie. “Wesley is 17 and has a brain disorder. As a parent of a special needs child, I regularly found myself thinking about his future.”
Susie wanted Wesley to be financially secure, but more than that she wanted him to enjoy his work. “Don’t we all want that?” posed Susie. “Wesley has a loving spirit and an outgoing personality. I felt that this business would be a wonderful fit for him.”
Wesley helps Susie empty lint filters, refill the snack-vending machines and, his all-time favorite task – sort out the bills from the change machine. He also takes great pleasure in talking to his customers. “I’m so happy he’s learning so much and having a good time doing it,” said Susie, smiling. “We go to the store every Sunday. It’s become our family tradition.”
After Wesley completes his schooling in the next few years, he’ll begin working full-time at Mr. Bubbles. One day, he will be its owner.
“I feel so blessed to be his mom,” shared Susie. “I learn from him every day. Wesley keeps me grounded and focused and has given me courage to take on any challenge, like opening a laundry.”
Leaving her competitors in the dust
Since renovating and reopening its doors in February 2013, Mr. Bubbles has experienced astonishing growth. “We just past 500% of what it was doing before we took it over!” exclaimed Susie. “And I can still recall the excitement of Grand Opening day.”
“We ran a month-long special discount on our washers, which proved to be a big hit,” said Susie. “The store was bustling thanks to Google Ads, a social-media push, and good old fashioned word-of-mouth. We also mailed out 2,000 preloaded loyalty cards to people who lived in neighboring apartment buildings.”
However, the most gratifying experience for Susie was donating preloaded loyalty cards to a local church to distribute to those in need. “The biggest benefit in giving back is that is makes my heart feel good,” shared Susie.
Today, the response from the community continues to be overwhelmingly positive. So much so that Mr. Bubbles recently received the 2014 Best of Tacoma Award in the Laundromat category.
Each year, the Tacoma Award Program identifies local companies that enhance the positive image of small business through service to their customers and community. These exceptional companies help make the Tacoma area a great place to live, work, and play.
“With five laundries within a mile of each other, being selected for this award was an incredible honor for us,” shared Susie.
Susie is beyond pleased that her cleaning obsession, as well as the superior Electrolux Professional laundry equipment and friendly service, are being so well received. “I think we’re on to something here, she shared. “ I am so looking forward to what comes next.”
Ontario Laundry Systems, long-time distributor of Electrolux Professional and Wascomat commercial laundry equipment, is happy to report record-breaking sales and attendees at their Annual Open House and Product Show this past October.
“Our efforts and hard work were rewarded by the exceptional efforts of Team Laundrylux,” shared Ian Gibson, Director, Ontario Laundry Systems. “They helped take our show over the top — it was our best show ever! I don’t believe that any distributor of any brand in the laundry industry ever received the support we received from the exceptional professionals at Laundrylux.”
This was a very special show indeed. In addition to tremendous sales on Electrolux, Wascomat, and Crossover equipment, Ontario Laundry Systems held seminars and service schools, and served delicious food. To celebrate 50 years in business, Ian Gibson also had a prize wheel which generated a lot of excitement.
“We wish Ian and the entire Ontario Laundry Systems team another 50 years of success!” shares John Olsen, Laundrylux VP Vended Products. “We thank everyone at Ontario Laundry Systems, and family and friends that helped out, for making the show such a huge success.”
Thanks also to the Laundrylux team in attendance for all their hardwork and support: John Sabino – President, John Olsen – VP Vended Products, Robert Chateau – Regional Business Development Manager, Dawn Nagle – VP of Creative / Marketing Director, Angel Vasquez – Regional Business Development Manager, and Michael Martino – Director of Financial Services LFS.
Cross-contamination and related food borne illness are currently one of the major issues in the food processing industry, both for consumers’ health and, due to food recalls, also for the industry’s profitability. The main priority is therefore bacteria control and uncompromising hygiene practices.
Following careful analysis of laundry operations worldwide, Electrolux Professional developed Line 5000 laundry solutions that help to meet HACCP’s strict criteria. Electrolux Professional is the first and currently only HACCP International certified laundry manufacturer. Electrolux’s full line including front load washers, barrier washers, ironers and fitting solutions have been awarded the accreditation.
“The Certification Electrolux Professional has been awarded is usually reserved for food service equipment, so this is a milestone development for the manufacturer. It re-affirms the crucial role laundry equipment can have in contamination control, playing its part in preventing outbreaks and illness across the globe,” commented Richard Mallett, Managing Director of HACCP Europe.
“Following the experience we already have in the UK and Ireland, we plan now to extend the HACCP certification globally,” remarks Electrolux Professional’s Eugenio Filoni, Global Segment Manager for Special On-Premises Laundry.
Once again, Wascomat commercial laundry equipment takes a starring role – this time in a Con Edison ad that ran in the NY Times. Built to last, the Emerald-series Wascomat washers featured in the ad were introduced over 20 years ago and are still going strong today.
Continuing its long history of reliability and savings
The new Wascomat Generation 7 washers and dryers have new features designed to save you money and increase your profits. Wascomats get the job done day-in and day-out with reliability you can depend on. They are designed to lower your water and energy usage, and provide year after year of trouble free operation. Here are some of the new features:
- Compass Pro microprocessor on washers and dryers – one knob does it all including program selection, custom programming, diagnostics, and more
- 2 languages displayed at the same time
- Real time clock for time of day, happy hour and promotional pricing
- Easiest and quickest to clean lint screen in the industry