The Indian Railways is the largest rail network in the world. It’s the first mechanized laundry of its kind in the Railways, commissioned by Southern Railway in Chennai and operated by Orion Ventures since October 2011.
Amid frequent complaints from passengers about the poor quality of bedrolls in upper class coaches, the Railway Ministry announced that it would open laundries under the Build, Own, Operate and Transfer (BOOT) scenario.
The Comprehensive Linen Management by Orion Ventures for Southern Railways includes:
- Collection of soiled linen
- Washing of linen in the mechanized laundry
- Packing of linen
- Loading of linen in the train
- Transporting of soiled and washed linen from station to mechanized laundry and vice versa
- Providing manpower for distribution of linen
Orion successfully set up a mechanized laundry on the land at Basin Bridge Junction yard, provided by Railways. The six-ton capacity (per shift) laundry involves steam wash, automatic drying, pressing and folding processes. It has the capacity to handle 18 tons in three shifts, and it is presently catering for 42 trains on average per day.
“The laundry under BOOT scheme is yielding the desired results. The Electrolux equipment installed offers energy and water savings, in addition to high quality wash results. The Electrolux dryer gives us excellent drying results, shorter drying cycles, and less creasing of linen. The life-cycle of the linen is enhanced thanks to the smart, eco-friendly programs of Electrolux laundry equipment. With hygiene of linen being maintained, the number of passenger complaints has come down drastically,” says Mr. Arif K, Partner, Orion Ventures.
The Laundry equipment installed at Orion Ventures for Indian Railways Laundry in Chennai include 3 Electrolux Professional Soft Mount Washers (W41100H) and Dryer (T41200), and 2 Electrolux C.Flex Ironers.
“Electrolux washers & dryers give the owner significant utilities savings and the innovative equipment features fulfill the Operator’s needs for reliability, low energy and water consumption without compromising performance, and quality results. Our equipment is robust and heavy-duty, and can withstand the most demanding environments. With such high capacity daily use of equipment at the Southern Railway Laundry in Chennai, we at Electrolux Service offer our full support and expertise in service to maintain the equipment life-cycle,” says Saj Kumar, Head of Service, Electrolux Professional India.
“Buoyed by the success of the Chennai laundry operation, Orion has also executed a similar project in Trivandrum, with Electrolux Professional Laundry equipment. With our high-performance products and innovative solutions, we look forward to transforming the challenging mechanized laundry environment in India to a successful and profitable business,” says Animesh Sharma, Sales Manager – Laundry, Electrolux Professional India.
Five Stars. It’s a term reserved for the finest of restaurants. It’s the rating synonymous with the most luxurious of hotels. It’s the phrase film critics unholster only for the “Citizen Kanes” of the silver screen world. No doubt five stars is the ultimate measure of quality…the best of the best.
That was the driving force for John Pinnock in developing his Baltimore-based Laundry City business.
“I wanted this to be a true five-star laundromat,” Pinnock said. And don’t try to sway him that the terms “five-star” and “laundromat” historically have not been paired together. Pinnock knows the traditional view of laundries as dark and dingy was a major hurdle, but he wasn’t backing down from his charge.
“My goal was to change the mentality… to make this a place people want to come to and stay,” he said.
Educated in laundry at an early age
One could say Pinnock’s vision for the laundry started at an early age, or at least he understood the need the business is based on. Attending a boarding school, it was incumbent upon students to look their best, and clean clothes obviously were a major part of that.
“It was always important to have clean clothes. It was ingrained in me at a young age,” he said.
While the seeds of the business may have been planted at a young age, they didn’t fully take root until a couple years ago…and germination is a process the certified arborist knows a little something about.
“I’ve always been fascinated with the laundry business,” he said, adding that what he found attractive is that it doesn’t come with the labor headaches most other ventures do.
“I’ve been in my own business for 30 years and the biggest challenge is always labor.”
In planning his top-of-the-industry store, Pinnock knew he had to have the laundry equipment to deliver five-star results, and that was a no-brainer.
Growing up in Jamaica, he was quite familiar with the Electrolux brand and its reputation for quality. Pinnock, however, performed his due diligence and had many in-depth conversations with current store owners about their experiences with Laundrylux and Electrolux. Machine quality and efficiency was a huge part of the equation. The other half was if the brand delivered on its service promise. Pinnock was happy to find out, it did.
“They have a culture of customer service that puts me at ease,” Pinnock said. But the Electrolux brand brings much more to the table.
“No other brand compares to Electrolux Professional,” shares Pinnock. “The innovation, quality, and reliability are incredible. In addition to the text messaging, Electrolux washers have a unique feature called Automatic Water Savings (AWS) that automatically adds the correct amount of water to match the load size. This saves me over 30 percent on water.”
The game changer
So what does Laundry City, the store billed as five-star facility, look like? Well for starters, it’s big…10,000 square feet big!
Within that celestial body of space is a 250-square-foot kids play area and of course, 300 Electrolux Professional washers and dryers. The laundry’s lounge features classy elements never seen in this industry, such as a coffered ceiling and crown molding.
And while plastic furniture may be fine for a one-star facility, “The World’s Cleanest Laundromat,” as it states on the building, boasts leather furniture inside its 400-square-foot adult lounge. Pinnock felt it was important to “take it up a notch” and create a sizable quiet, warm, inviting area for customers to gather and utilize Laundry City’s free wi-fi.
Add in large flat-screen televisions seemingly everywhere you look, and it’s clear Pinnock was fully invested in his effort to make this a premiere destination.
“I wanted to take the chore out of the laundry task,” he said.
Powered by technology
Laundry City also puts advanced technology to use to further meet customers’ needs. Electrolux Professional washers and dryers have unique features engineered to reduce water consumption and gas usage, while delivering the best wash and dry results in the shortest amount of time possible.
That customer experience is made even easier with Text Messaging technology. With this innovative Electrolux feature, customers can start their washer and are free to walk away to run errands or just relax. The washer will send them a text message when the cycle is nearing completion.
If you’re still not convinced that Laundry City’s commitment to customer servic, is close to five stars, think again. This store clinches a five-star rating with chauffeur service. That’s right, Laundry City offers shuttle service from 9 a.m. to 10 p.m. each day. And if it’s not enough that drivers will pickup and dropoff customers, they’ll even help them cart their laundry in and out of the store.
“It’s very well used,” Pinnock said, “we have three drivers and the shuttles are running virtually nonstop.”
It’s clear Pinnock takes great pride in not only providing his customers with exceptional laundry service – he also gives back to his community. The store partners with homeless advocates to provide free wash and dry services, while also underwriting neighborhood cleanup activities, and sponsoring youth sports teams.
With his commitment to the city of Baltimore, it’s only fitting that dignitaries such as the Mayor, Congressmen, and members of the business community were on hand, along with representatives from Laundrylux and Electrolux, for a five-star grand opening and ribbon cutting.
For Pinnock, it was gratifying that the community has backed his vision.
“I was happy to see a strong turnout from the community,” he said, adding that it was a reflection of the city’s support from the start of his investment in the neighborhood.
The Residential Center “Al Parco” in Verona, Italy started its activity in 1812 as an answer to the critical need for elderly care in the city. Continuously expanding over the years, it now boasts a total of 9 facilities throughout the area, offering a combined capacity of 700 beds, hospice and other services.
The mission of the Center is to provide the best assistance to the patients, fully respecting their privacy and dignity. The only way to do this efficiently is by placing the person at the center of attention, a commitment that begins first and foremost with the special care given to personal hygiene and to their personal effects.
For this reason, the Center chose the Electrolux Professional barrier laundry solution, in order to obtain full control of the disinfection of the residents’ garments ensuring the best results.
The new laundry offers a joint service for all 9 facilities. It is organized in two completely separate areas, one for loading the dirty laundry and the other for unloading the clean, washed laundry. The two zones are divided by a glass wall for maximum lighting and visibility and separated by a “filter” zone which prevents the risk of bacterial contamination, guaranteeing a total sanitation process. This new layout not only ensures the correct flow of the operations of collecting, washing, drying and ironing but, above all, allows sorting of a huge amount of laundry in a short time.
Turnaround times were halved: washed items are returned to the guests in a shorter time;
The working environment of the operators was significantly improved: air intake/expulsion from the dryers is always external. This, in addition to the customized ventilation system, brought the ambient temperature to about 75°F with the possibility to also adjust the two areas independently;
Infection control and the prevention of cross-contamination. The Centre has full control over its linen hygiene: Not only provides risk management, but peace of mind for the patient and families.
The Residential Center “Al Parco” is an exemplary story of innovation and determination in the pursuit of excellence.
Electrolux Professional – the right partner for the five-star hotel and deluxe resort, The Chedi
“The choice to have Electrolux Professional on board as a partner proved to be a great success,” shares the Gastronomy Project Leader of Adermatt Swiss Alps AG. The company was impressed with Electrolux Professional’s planning department and vast experience.
The open kitchens in The Chedi Andermatt are capitalized as upscale gastronomy: all hotels have four open demo kitchens as well as studio kitchens, where guests can see behind the curtains of the culinary happenings.
Western Cuisine / Asian Cuisine / Breakfast and Cold Dishes / Dessert Workshop
Complete kitchens, including backup and production kitchens in the basement, were equipped with modern and efficient kitchen appliances from Electrolux Professional: customized induction stove, combination steam oven, pressure steamer, freezer and much more.
“I appreciate the user-friendliness of Electrolux very much,” says Mansour Memarian, Executive Chef of the newly opened restaurant in The Chedi Andermatt.
Electrolux Professional designed, delivered and implemented complete dishwashing facilities in the hotel as well: from the rinsing machines to the glass and basket washers up to the pan washers.
Electrolux Professional Laundry Equipment – complete solutions from a single source
Even more important – Electrolux is unique in its ability to provide sustainable professional laundry and kitchen equipment; the complete solution from one source. The laundry facility is equipped with Electrolux washers and dryers, wringers and finishing machines.
The Lalit Golf and Spa Resort Goa is an all suite resort nestled on 85 acres along the pristine Goan coastline.
The resort, cradled by the majestic Sahyadari range along the confluence of the Talpone River, offers breathtaking views of the Arabian Sea. With a kilometer-long exclusive beachfront, it is truly one of the most exquisite beach resorts in Goa. The resort offers 255 suites, including 10 luxurious villas, a nine-hole links golf course, a holistic spa, and six unique fine dining restaurants. It’s the perfect destination for relaxation and rejuvenation.
The partnership between The 5-star Lalit Golf and Spa Resort Goa and Electrolux Professional is a special one. This is a successful and long-standing laundry installation for Electrolux that continues to stand the test of time.
The Electrolux equipped in-house laundry handles guests’ laundry, hotel linen, staff uniforms, and spa towels. The Electrolux Professional 190 lb. washer processes more the 2,645 lbs. of laundry per day.
“Laundry service is considered the most important amongst five-star service offerings, as it meets the demand of discerning customers for better, quick and hygienic laundry. The 55 lb. Electrolux washer is one of the best, and it has been trouble-free since 2003. Two years ago we ramped up our operations with a 190 lb. Electrolux washer extractor, and we continue to have smooth laundry operations,” states Vijay R. Singh, Executive Housekeeper.
The resort is equipped with Electrolux washers and dryers, form finisher, and flatwork ironer for a complete Electrolux laundry solution.
At Kløvningsten, both institutional textiles and private clothes are well taken care of. Run by the Sarpsborg community, Kløvningsten receives laundry from five long-term care homes, four residence homes and approximately 70 elderly living at home. Kløvningsten is able to process the laundry quickly and effectively thanks to the installation of six barrier washers and six dryers from Electrolux Professional Laundry Systems.
The idea came a few years ago. They started to plan a new large laundry installation as an alternative to each of the smaller care laundries in the community.
Jan-Erik Einarsen, Service explains why they chose Electrolux Professional:
“We wanted to work with a supplier with a high level of knowledge who could deliver the solutions and products we needed. Local service and fast delivery of spare parts was also very important. That’s why we chose Electrolux Professional.”
Just last year, Kløvningsten opened its doors to a new building and new machines. Today, with the same budget, they are able to wash and finish over 11,000 lbs more laundry per year!
Today, Kløvningsten employs 12 people sharing 6.5 positions within the company. The employees take pride in their jobs and do their utmost to supply top service and results. On average, 3,153 lbs. are washed daily, with the capacity to do much more as necessary.
The installation of the Electrolux Professional barrier washers divides the clean laundry from the soiled side by a plexiglass wall. This solution improves communication between the two sides making it more efficient for the staff. Electrolux Professional barrier washers also stop the spread of infection and cross-contamination and provide superior risk management.
- 2 x WPB 4700H Pullman machines
- 2 x WSB 4250H Barrier washers
- 1 x WSB4500H Barrier washer
- 1 x WB 4180H Pocket barrier
- 1 x W4240H Washer
- 3 x T4550 Dryers
- 3 x T41200 Dryers (tilting)
Cross-contamination and related food borne illness are currently one of the major issues in the food processing industry, both for consumers’ health and, due to food recalls, also for the industry’s profitability. The main priority is therefore bacteria control and uncompromising hygiene practices.
Following careful analysis of laundry operations worldwide, Electrolux Professional developed Line 5000 laundry solutions that help to meet HACCP’s strict criteria. Electrolux Professional is the first and currently only HACCP International certified laundry manufacturer. Electrolux’s full line including front load washers, barrier washers, ironers and fitting solutions have been awarded the accreditation.
“The Certification Electrolux Professional has been awarded is usually reserved for food service equipment, so this is a milestone development for the manufacturer. It re-affirms the crucial role laundry equipment can have in contamination control, playing its part in preventing outbreaks and illness across the globe,” commented Richard Mallett, Managing Director of HACCP Europe.
“Following the experience we already have in the UK and Ireland, we plan now to extend the HACCP certification globally,” remarks Electrolux Professional’s Eugenio Filoni, Global Segment Manager for Special On-Premises Laundry.
The Lefay Resort and Spa Lago di Garda in Italy is situated in the spectacular Riviera dei Limoni, surrounded by rolling hills overlooking the shores of Lago di Garda. It belongs to the prestigious Small Luxury Hotels of the World, Healing Hotels of the World, Virtuoso and Kiwi Collection, and was the first 5-Star Superior Resort on Lake Garda.
The creation of the brand Lefay Resorts dates back to 2006, with the aim of building a collection of eco-resorts based on a modern interpretation of luxury, a strong commitment to environmental sustainability, and an innovative new concept of overall wellness. The Lefay Resorts Spa combines classic Chinese medicine with Western scientific research to provide a unique environment where mind and body are rejuvenated and balance is restored.
Why Lefay Resort and Spa chose Electrolux Professional
Lefay Resort and Spa Lago di Garda was designed and created with a focus on environment sustainability, renewable alternative energies, and cutting edge technology — and Electrolux Professional is a global leader in those areas. The products fit right in line with the hotel’s vision of sustainability and 5-star service.
Electrolux Professional machines & solutions
- (2) 145 lb. soft-mount washers – W4600H
- (1) 60 lb. soft-mount washer – W4240H
- (2) 135 lb. dryers with sliding doors – T41200SL
With the help of Electrolux Professional laundry equipment, Lefay Resort and Spa Lago di Garda provides the highest quality results to their clients, as well as the fastest productivity for the rooms, spa and restaurant departments.
Electrolux up for any size challenge!
Holland Shipyards BV is a young shipbuilding company uniquely located on the Merwede River. Covering an area of more than 6 acres, the shipyard offers a great deal of potential in the form of a shipbuilding shop with a work surface area of more than 17,000 sq ft., a slipway that can be used for the construction of vessels of up to 328′ in length, and an 804′ mooring quay.
In the marine industry, Holland Shipyards has a reputation of delivering fast solutions to clients and delivering a high level of quality. The company chose Electrolux Professional equipment because it provides robust performance and heavy-duty construction that can withstand the most demanding environments.
Since Holland Shipyards has the capability to handle a wide variety of challenging projects worldwide, it needed a supplier with a strong global presence and service support. Electrolux Professional fit the bill exactly. Electrolux offers an extensive network of skilled, authorized partners for installation, service, and maintenance.
Electrolux Professional’s high-performance products and innovation provided the perfect solution for Holland Shipyards BV.